Q. Do I need a full driving Licence for this experience?
A. Yes! A full valid UK/European driving licence is required for the 4x4 Experience. We may ask you to produce your licence and ask that you have this available.
Q. How long is the 4x4 Gift Voucher Valid for?
A. Generally our gift vouchers are valid for 8 months if purchased in the months of January through to October and 12 months if purchased in November and December. We also have some special offers available for shorter validity gift vouchers. Please check the validity stated on your chosen 4x4 Experience package.
Q. Must I use the 4x4 Experience voucher before the expiry date?
A. Yes, although we will be happy to extend your voucher at a charge of £10 per month for a maximum of 6 months. After this time your voucher will be expired.
Q. How soon will I receive my voucher?
A. An e-voucher will be sent to you instantly on completion of your order! Our gift vouchers and gift boxes are posted out to you within 1 day using Royal Mail’s first class post service. For those really urgent postal orders you can select Next Day Delivery for an additional £5 fee.
Q. What does a 4x4 Experience e-voucher look like?
A. Our e-vouchers are sent directly to your email address as a PDF attachment. This prints off easily on to A4 sized paper and shows lovely images and full experience details. It’s a super quick and easy way to order a gift voucher, simply purchase then print off and present! There is no charge for sending an e-voucher.
Q. What does a Gift Voucher look like?
A. Our printed gift vouchers look great! They are A4 sized and contain experience images and full details of your visit; there is a perforated section at the bottom with security foil and booking details. We will post this out to you with a glossy gift wallet and accompanying envelope. Our packaging is unbranded to keep the gift a secret until the big day. There is a charge of £1.50 for this service.
Q. What is included in the gift box?
A. If you choose to add a gift box to your order, we will enclose an A4 sized printed gift voucher in a metal presentation box alongside a quality branded ballpoint pen and Knockhill keyring. This is posted out to you in an unbranded protective cardboard wrapping just the right size to fit through your letterbox. It’s a lovely gift in itself and fun to wrap up and keep them guessing. There is a charge of £6.50 for this option including postage.
Q. Are the 4x4 Experience gift vouchers refundable?
A. For your peace of mind you can return your voucher to us within 7 days of receipt for a full refund. All refunds will be made to the purchaser by the original payment method. After the 7 day period and before the expiry date you may transfer the voucher to an alternative driver, experience or product from the Knockhill range.
Q. What happens if I pick the wrong experience?
A. Our driving experience collection is completely flexible! If you have chosen the wrong experience, we will be happy to change this to any other experience within the same price range at no additional charge. You can also upgrade to another experience at any time.
Q. Do I have to arrange a date for the 4x4 Experience?
A. No! A suitable date and time can be arranged with us anytime within the validity period.
Q. How do I arrange a date and time to take part?
A. You can contact us by telephone! We are available 7 days a week from 9am until 6pm (5pm at weekends). Alternatively you can book a date online; select ‘Redeem a Voucher’ and follow the on screen instructions; you will need your voucher reference number and the driver’s surname.
Q. What happens if the weather is bad on the day of my 4x4 Experience?
A. We are normally unaffected by the weather and experienced at operating within the Scottish climate. Your safety is our number one priority and should the weather become extreme and we feel it is not safe to drive out on the 4x4 Off Road Course; your experience may be withdrawn. If this happens we will make every effort to contact you before you make your journey to Knockhill, unfortunately for late cancellations this may not be possible. Your experience can be rearranged for another date suitable for you and we can grant you 3 additional months validity on your voucher if you need it!
Q. Will I be ‘4x4’ Driving on the Racing Circuit?
A. We have a purpose built Off Road Course for your 4x4 Experience. This challenging track is situated within the naturally rugged terrain surrounding our famous racing circuit. Some steep slopes and dramatic drops await you with your luxury 4x4.
Q. What if I need to cancel my chosen date?
A. We will be happy to accept one cancellation and rebooking at no extra charge; all we ask is that you give us 14 days’ notice. Any cancellations out with this period will be subject to an additional £20 cancellation fee. Non-attendance will incur a 50% additional rebooking charge.
Q. Can I arrange ‘Extra Products’ on the day of my 4x4 Experience?
A. Yes, however all extra products are all subject to availability so prebooking is recommended.
Q. Will there be other people driving at the same time?
A. Yes, you will take part alongside other participants. Your session will be shared with a maximum of 2 other drivers. In our experience this makes for a fun visit with a little friendly competition.
Q. Can a friend sit in the back of the 4x4 with me?
A. Unfortunately not, all the seats are allocated for drivers taking part in the experience. If you have a friend who would like to take part as a driver, please give us a call and we can offer you our best possible ‘Bring a Friend’ price.
Q. Can my family and friends come along to spectate?
A. Yes, everyone is very welcome at Knockhill. The viewing of the 4x4 experience is limited due to the nature and layout of the track. Hot and cold food, snacks and drinks are normally available throughout your visit at one of out on site facilities. Seasonal opening times may apply; please call to check before your visit. We do ask that you leave your dogs at home as they are not permitted within the venue.
Q. How early should I arrive for my 4x4 Experience?
A. Please arrive at least 20mins before your allocated briefing time. You should report to the 4x4 Off Road Centre located on the right hand side of the main driveway as you approach the circuit gates.
Q. Is there an age restriction?
A. Yes, you must be at least 17 years old and hold a + with a full valid UK/European driving licence. There is no upper age limit.
Q. Is there a height and weight restriction?
A. There are no set restrictions for the 4x4 Experience. If you have any concerns at all about your comfort in the vehicle you are very welcome to come along at any time prior to the experience and try it out for size.
Q. What sort of clothes and footwear is best?
A. Dress for comfort and outdoors. We suggest Jeans and trainers or anything that you are comfortable driving in. High heels, sandals and flip flops are best avoided.
Q. What happens if I crash?
A. We take your safety and the safety of our staff and our other customers very seriously at Knockhill; if you follow the directions and guidance of our instructors and experience team this is highly unlikely. However, motorsport is dangerous and should any accidents happen on track all vehicles are the responsibility of Knockhill Racing Circuit Ltd and you will not be liable for damage to them. Our operations team are all highly trained in emergency first aid for your safety and peace of mind. We also hold public liability insurance to the value of £10, 000,000.
Q. Are there any other Charges or fees?
A. In a word NO! There are no hidden charges with our experiences. We don’t ask you to sign up for expensive liability waivers or cancellation insurances. The price we charge offers you a full experience with first class facilities, expert instruction and allocated laps on track. You can purchase extra products such as Karting sessions to enhance your visit to Knockhill; this is entirely optional and are available for your enjoyment at Scotland’s National Motorsport Centre.
Q. HELP, I have a question that is not covered above.
A. Please call us on 01383 723337 and we are delighted to help. We are available 7 days a week from 9am-6pm (5pm at the weekend). You can also email us email@example.com