Q. How long is my Gift Voucher valid for?
A. Karting Vouchers are valid for 8 months from date of purchase.
Q. My Voucher has expired, can I still use it?
A. Yes! You can extend the voucher for an additional £10 per month for a maximum of 6 additional months.
Q. What if I don’t want to do karting? What else can I do?
A. If you fancy something other than Karting, we are delighted to accept your Karting voucher towards one of our other experiences or products including - Driving Experiences, Trackdays, Event Tickets and Merchandise
Q. Do I need to book?
A. We always highly recommend pre booking, especially for weekends allowing 2-4 weeks’ notice. We do also accept on the day bookings subject to availability and it’s worth giving us a call to check if we have any short notice availability.
Q. How do I book?
A. You can call us on 01383 723337. A 50% non-refundable deposit is required for any additional bookings out with the voucher amount. The full balance will be due in full on or beforethe day of the event.
Q. Can I add other people to my booking?
Q. How much notice do I have to give if I need to cancel my karting event or move the date?
A. Your voucher and any deposit paid at time of booking is non-refundable and you will forfeit this voucher and deposit should you choose not to continue with your booking. We are happy to change your booking to an alternative date without penalty provided you can give us 14 days’ notice.
Q. Is the Track exclusive to my booking?
A. Not always, unless your booking meets the maximum allowed in a session, there may be other people out on track with you.
Q. Will I receive confirmation of my karting booking?
A. Yes. Once your booking has been secured we will send you an email confirmation containing details of your event, please check this as soon as you receive it and advise us of any changes. If you would prefer, this can be sent to you by post.
Q. What if the weather is bad?
A. We are an outdoor venue and are very experienced and set up to run in wet weather. We provide all drivers with full waterproof suits offering extra protection from the rain. If the weather becomes extreme and affects the safety of your event we may have to postpone and reschedule your event. We always attempt to contact you at the earliest opportunity and rebook for another date suitable for you.
Q. Will I be entitled to a refund if my kart event is cancelled due to the weather?
A. The event is non-refundable; however we will endeavour to find a new date that is convenient for you.
Q. What happens if I pick the wrong event or wish to change the event once booked?
A. You can change the format of your event as long as we have availability to accommodate your request. If you choose an event of a lesser value, the difference in price would be non-refundable.
Q. Can family/friends come along to spectate?
A. Yes, the more the merrier. There is indoor and outdoor viewing area. We also have a children’s play park beside the kart centre. Please check with us for opening hours. Unfortunately Dogs are not allowed at the circuit due to motorsport regulations.
Q. How early should I arrive at Knockhill Karting Centre?
A. You must arrive at least 20 mins before your booked time to allow for safety briefing and to get suited up so you are ready to start for your booked time. Late arrival may result in a loss of Tracktime.
Q. Is there an age/height restriction?
A. Our LR5 Cadet Karts are suitable for ages 8+ with a minimum height of 4'2" (127cm). Our GT5 Pro Karts are suitable for ages 12+ with a minimum height of 5'2" (157cm)
Q. Is there a weight restriction?
A. We work with an advised maximum weight of approximately 18 stone for Karting activities
Q. What sort of clothes/footwear is best?
A. Please dress for comfort and the outdoors. Flat shoes are required for Karting, high heels, sandals, platform shoes and work boots are not permitted. Drivers may be refused if appropriate footwear is not worn and unfortunately no refund will be given. We will provide you with full race suits, helmets, gloves and neck braces as standard. Waterproof outer suits will be provided in wet weather.
Q. Need More Help?
A. Please call us on 01383 723337 and we will be happy to answer all your questions. Our sales and booking team are available 7 days a week from 9am - 5pm