Get In Touch

Phone: 01383 723337
Email: enquiries@knockhill.co.uk

View from stands on sunny day

Frequently Asked Questions

My Question is about...

My Booking

I didn't receive my email confirmation, how do I get my QR code

Depending on your email settings, the email confirmation may be in your spam or junk folder's, please make sure to check these first for your confirmation. If you are still unable to find your confirmation, please contact our team who will be able to resend your QR code and confirmation to you. 

Contact Us

Can my ticket be refunded or cancelled?

Tickets are not refundable but they can be transferred to another event date of the same or lesser value, if the event ticket has a higher value the difference can be paid.  The transfer must be complete 7 days prior to the event date.  

Can I add someone to my booking?

Yes, whether you are attending an event or taking part in a driving experience, we can someone else to your booking who may want to attend with you. This is subject to availabilty and capacity levels. Please contact our team who will be able to make changes or amendments to your booking. Please have your booking number ready, which can be found on your booking confirmation email. 

 

I booked with a Voucher, Can I cancel or move it?

If you need to rearrange a confirmed date we are happy to do this for you at no extra charge on one occasion provided you give us 14 days notice. Cancellations made with less than 14 days notice will be charged at £20. If you do not attend your confirmed booking date a 50% additional rebooking fee will apply if you wish to reschedule.

Events and Spectating

How do I buy tickets for an event or to spectate

You can purchase tickets online, over the phone or at the gate for every event. https://www.knockhill.com/events/ 

How do I receive my ticket

If you buy tickets in advance you'll receive QR codes to your email account. Each ticket has a unique QR code, please present them for scanning at the entrance gate to gain admission.  Each visitor will require their own ticket.

Can my ticket be refunded or cancelled?

Tickets are not refundable but they can be transferred to another event date of the same or lesser value, if the event ticket has a higher value the difference can be paid.  The transfer must be complete 7 days prior to the event date.  

Can I come to Knockhill to spectate only?

Yes, The best thing about Knockhill is that you can spectate from all around the circuit. There are seated benches at the hairpin and we have 3 shelters located around the track too. You can also get access to the middle of the circuit via the pedestrain footbridge. 

Remember we are an outdoor venue, please wear suitable footwear and clothing.  

Are Dogs allowed at Knockhill?

Only guide dogs are permitted into the circuit.

Is there on-site parking? And do I need to pre-book Parking?

All parking is onsite. At the major events there are lots of different parking areas, some of which require a car pass (season pass holders only). At most other events you will get parked anywhere around the circuit. 

For disabled parking info please click here

Trackdays

What type of bike do I need for a Trackday?

Any bike over 400cc can be used on a trackday. If it is a road bike it must conform to MOT minimum standards for road use or if it is a track or race bike it should meet the safety regulations of the governing body. All motorcycles should be in good condition and suitable for its intended use on the track. It is your duty to ensure that the motorcycle remains in this condition for the duration of the activity. If you have a rear brake light this must be in working order.

Which bike trackday session should I book into?

As a general rule we wouldn’t recommend that you book into an ‘Open Session’ trackday if this is your first time on track or you have been on less than 3 trackdays at Knockhill. We offer ‘First Timers’ Tracknights for those who are new to track riding and novice and intermediate sessions within selected trackdays throughout the season. If you hold an SACU or ACU race licence you should book into the advanced session or select an Open Session trackday.

What type of licence do I need?

You must produce your licence to participate in any track activity.  No licence = No trackday

Bike Trackdays:

All riders must hold one of the following licences and comply with the relevant regulations in order to take part in a track day:

1) DVLA road licence - must be a fully unrestricted (not provisional) valid driving licence issued by the DVLA (or the equivalent foreign licensing authority in the rider's country of residence) with the appropriate motorcycle category clearly indicated.

2) An SACU or ACU race licence. Race licence holders aged 17 may participate on a motorcycle they are permitted to race as per the (S)ACU regulations (400cc). Licence holders under the age of 17 cannot participate in Trackdays.

Car Trackdays:

Full driving licence

If you forget to bring along your licence, it is possible for us to use the DVLA’s website based licence checking facility. To use this you must be able to provide us with the required information, this includes your driving licence number, National Insurance number and registered address details. Please be aware if we are unable to connect to this service or we cannot provide the DVLA with the required information you will not be able to take part in the trackday.

What are the clothing requirements for Bike Trackdays?

All riders must wear either full leathers or a two-piece leather suit that zips together fully, along with a helmet, boots, and gloves. Helmets must have the gold ACU approved stamp. We recommend leathers as the best protective equipment for track use, some EU-approved Kevlar or textile suits are allowed if they are two-piece and zip together fully.

 

All trackday riders must wear a full-length back protector, or alternatively, leathers equipped with airbag technology. All equipment must be in good condition and fit for purpose. Our team reserves the right to inspect equipment and deny track access if it does not meet the minimum safety requirements.

How do I book a Trackday

Our Car and Bike trackdays normally sell out in advance, you can book your trackday online here

Do you have leathers available for hire?

Unfortunately not.

How old do I have to be?

The minimum age is 17 years old.

I tried to book a trackday but it is fully booked, can I Join a waiting list?

Yes, If a trackdays is showing as 'fully booked' we do offer a waiting list, just give us a call on 01383 723 337 with your name and number. 

Are there any offers on Trackdays?

For regular trackday drivers and riders we offer a 'Club Membership' which gives you 10% discount on each trackday you book. Find out more here

Testing

What do I need to participate in testing?

You will need A Motorsport UK Race licence. Testing is not permitted without one.

Do I need to bring my licence?

Yes, this MUST be produced at registration.

Do I need to pre-book my testing?

Pre-booking is advisable as places are limited and it avoids any disappointment.

What are the clothing requirements?

All drivers must wear a suitable crash helmet, race suit, gloves, boots, head and neck support device which confirm to the current standards whilst on track.

Will my testing still go ahead if it is raining?

Yes, we are well prepared to run all track activities in the changeable Scottish climate. If the weather becomes severe and safety is an issue, testing may be delayed or in some cases cancelled. If you are in any doubt, please call us prior to attending or chat to our operations team on the day.

What happens if my car breaks down after a couple of laps?

It is your responsibility to ensure that your car will last the duration of the Test day. No refunds or credit will be issued for mechanical or equipment failure.

Can I film on track?

Any filming equipment must be secured inside the vehicle and may be inspected prior to track session. Hand held or helmet cameras are NOT permitted.

Junior Testing - Can we test in senior testing sessions?

Any junior aged between 14 – 16 can test amongst seniors with an ARDS A or S instructor beside them. 

If they don't have an instructor they can still test but in a junior only session. 

How do I get a competition Licence

Follow the link below for more information on competition Licence.

https://www.knockhill.com/experiences/competition-licence

Driving Experiences

I want to book an experience for someone, but I don't know their availability, can I buy a Voucher?

Yes, our experiences are available as Vouchers, You can purchase from our range of experience vouchers online, over the phone 01383 723337, or in person at the circuit office.  Our opening hours for phones and office are 7 days a week 09:30-16:45.  Our website and instant evouchers are available 24/7.

How can I buy and recieve a Gift Voucher?

You can buy an experience voucher as a gift either online or over the phone. We have various delivery options for our experience gifts; Instant E Vouchers, Postal Gift Vouchers & Gift Boxes & royal mail special delivery options. 

I have a knockhill voucher, how do I book my driving experience?

You can arrange your date by telephone or via our website. Prebooking is essential to avoid disappointment; all dates are subject to availability.

I have a driving experience voucher, can I change or swap the type of driving experience?

Yes, we can amend your driving experience voucher for a different driving experience if you wish. If you change the experience for one with a higher value, you can then make payment for the remaining value. 

Can family/friends come along to spectate?

Yes, the more the merrier. There is indoor and outdoor viewing area and we encourage you to take pictures and get close to the action. We also have a children’s play park beside the kart centre. Unfortunately Dogs are not allowed at the circuit due to motorsport regulations.

How long is my Voucher valid for?

Your driving experience gift voucher is supplied with an expiry date; you can find this printed on your voucher or e-voucher. If you need to extend the date, you may do so for up to 6 calendar months. The cost to do this is £10 per additional month. Unfortunately we are not able to accept bookings after the 6 additional months.

Most of our vouchers are valid for 18 months, with some shorter validity dates on special offers,  please check the information on each activity.

Can I upgrate or add extras onto my voucher?

You can do this easily at any time within the validity period of your voucher by calling the sales and booking team on 01383 723337 to discuss the options.

I made a booking with a Voucher, Can I cancel this booking?

If you need to rearrange a confirmed date we are happy to do this for you at no extra charge on one occasion provided you give us 14 days notice. Cancellations made with less than 14 days notice will be charged at £20. If you do not attend your confirmed booking date a 50% additional rebooking fee will apply if you wish to reschedule.

Karting

Are there Age and Height Restrictions for Karting

Yes, There are age and height restrictions based for each Kart Type, please carefully read the following;

Our LR5 Cadet Karts are suitable for ages 8+ with a minimum height of 4'2" (127cm).

Our GT5 Pro Karts are suitable for ages 12+ with a minimum height of 5'2" (157cm).

Group Karting Events are available for drivers aged 16 years and older. Younger drivers from 12 years old may take part in an exclusive Sprint Race Event.

We do not currently offer any karting for kids under 8 years old. 

Do I need to pre-book Karting?

We always highly recommend pre booking, especially for weekends allowing 2-4 weeks’ notice. We do also accept on the day bookings subject to availability and it’s worth giving us a call to check if we have any short notice availability.

If you would like to make a booking or browse availability you can now do this online

Will my Karting session be cancelled if the weather is bad?

Although we are normally unaffected by the weather, there can be no guarantee that a date will not be withdrawn due to extreme/adverse weather conditions or any other event beyond our control. If we are unable to run your karting event as arranged, we will attempt to contact you with as much notice as possible. Please ensure you have provided us with a current mobile telephone number and email address. Your karting event can be rearranged within 3 months of your original date.

How early should I arrive at Knockhill Karting Centre?

You must arrive at least 20 mins before your booked time to allow for safety briefing and to get suited up so you are ready to start for your booked time. Late arrival may result in a loss of Tracktime.

What sort of clothes/footwear is best?

Please dress for comfort and the outdoors. Flat shoes are required for Karting, high heels, sandals, platform shoes and work boots are not permitted. Drivers may be refused if appropriate footwear is not worn and unfortunately no refund will be given. We will provide you with full race suits, helmets, gloves and neck braces as standard. Waterproof outer suits will be provided in wet weather.

How long are Karting Sessions?

We offer 20 and 30 minute sessions; these run in half an hour intervals.

What is a family session?

A session allowing the whole family out on track together! Adults in Pro Karts and kids in Cadet Karts can enjoy some fast friendly family fun!

I have a child who is under 8, can they come with us?

Unfortunately we don’t offer karting for under 8’s. Younger kids are very welcome to come along to cheer you on, however they must be accompanied by an adult at all times. We also have an outdoor play area which is located next to the karting centre.

Is the track exclusive to my booking?

Not always, unless your booking meets the maximum allowed in a session, there may be other people out on track with you.

Hiring a Venue

Knockhill Venue & Facilities

Performing & Event Organising

More Visit

Follow Us on Social media

Connect with our social channels and stay up-to-date with all that's going on at Knockhill, enter competitions and get access to special offers and promotions.